REFUND & RETURN POLICY

Last Updated: 20 August 2026

Welcome to CustomThings. All our products are customized and made specifically according to the customer's requirements. Please read this policy carefully before placing an order.

1. Customized Orders & Cancellation

All customized products are non-returnable and non-refundable, except in the specific cases mentioned in this policy.

Once an order is placed, no cancellation or refund will be provided due to change of mind or any other customer preference.

If you need to make any changes to your order, you may request them only before processing/production has started. Once processing or production begins, no changes, cancellation, or refund will be allowed.

2. Design & Printing

Customers are responsible for providing correct and suitable designs, images, text, names, logos, and other details.

If any part of the submitted design is unsuitable for printing, low-resolution, unclear, too small, or requires minor technical modification/removal to make it printable, CustomThings may make the necessary adjustments.

Such technical adjustments or removal of non-printable elements will not qualify for a refund or reprint.

3. Colour Variation

Colours displayed on screens may differ from the final printed output due to screen settings, colour profiles, printing technology, paper/material, and other factors.

Therefore, exact screen-to-print colour matching cannot be guaranteed. Slight differences in brightness, darkness, tone, or shade will not be considered a defect and will not qualify for a refund or reprint.

4. Shipping & Delivery Delays

Shipping or delivery delays caused by courier partners, weekends, public holidays, festivals, operational issues, or other circumstances beyond our control will not qualify for a refund.

If an order is delayed due to manufacturing or operational reasons on our side, CustomThings may, at its sole discretion, provide a refund or other suitable resolution depending on the circumstances.

5. RTO & Re-Shipping Charges

Customers must provide a complete and accurate address and an active phone number.

If a parcel is returned to us (RTO) because the customer was unavailable, refused/failed to accept the parcel, provided an incorrect/incomplete address or phone number, or failed to respond to delivery attempts, the applicable RTO/re-shipping charges will be borne by the customer.

Re-shipping will be done only after the applicable charges are paid.

6. Eligible Issues

A refund, replacement, or reprint may be considered only if:

• The product is damaged during shipping.

• The wrong product is delivered.

• There is a genuine manufacturing/printing defect.

• The product significantly differs from the customization details provided due to an error by CustomThings.

Any claim must be reported within 48 hours of delivery.

7. Proof Required

For an eligible claim, customers may be required to provide the order number, clear photographs/videos of the issue, and an unboxing video showing the package condition.

Failure to provide sufficient evidence may result in the claim being rejected.

8. Refund / Replacement Decision

Approved claims may be resolved through a refund, replacement, or reprint, depending on the situation and at the discretion of CustomThings.

Refunds, where approved, are generally processed within 5–7 business days. Actual credit time may vary depending on the payment provider or bank.

By placing an order, the customer confirms that they have read and agreed to this Refund & Return Policy.

Contact Information

CustomThings
Legal Name: HIMANSHU MAURYA
Email: customthings.in@gmail.com
Phone: +91 8400789493
Address: Kakrad, Kakrad, Mirzapur, Uttar Pradesh, 231309, India