Terms of service

TERMS OF SERVICE

Last Updated: June 10, 2026

Welcome to CustomThings. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

CustomThings provides customized and personalized products based on customer requirements. By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

2. Products and Customization

Most products sold through CustomThings are made-to-order and customized according to information provided by customers.

Customers are solely responsible for ensuring that all submitted names, photographs, text, artwork, addresses, and customization details are accurate before placing an order.

Once production begins, modifications may not be possible.

3. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR).

We reserve the right to change pricing at any time without prior notice.

Payments may be processed through secure third-party payment gateways. By making a payment, you confirm that you are authorized to use the selected payment method.

4. Order Acceptance

An order confirmation does not guarantee acceptance of an order.

We reserve the right to refuse, cancel, or limit any order for reasons including:

Suspected fraud
Incorrect pricing
Product unavailability
Violation of these Terms
Incomplete customization information

5. Shipping and Delivery

Delivery timelines displayed on the website are estimates only.

CustomThings shall not be liable for delays caused by courier partners, weather conditions, government restrictions, natural disasters, or other circumstances beyond our control.

6. Returns, Refunds and Cancellations

Returns, refunds, and cancellations are governed by our Refund & Return Policy and Cancellation Policy available on the website.

Customized products are generally non-returnable except in cases of damage, manufacturing defects, or incorrect product delivery.

7. Intellectual Property

All content on this website including text, graphics, logos, product designs, images, branding, and website materials are the property of CustomThings unless otherwise stated.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited.

8. Customer Content

Customers may submit photographs, artwork, names, messages, or other content for customization purposes.

By submitting such content, customers confirm that:

They own or have permission to use the content.
The content does not violate any copyright, trademark, privacy, or legal rights of third parties.
The content does not contain unlawful, offensive, defamatory, or prohibited material.

CustomThings shall not be responsible for customer-submitted content.

9. Limitation of Liability

To the maximum extent permitted by law, CustomThings shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.